Delaware Valley University participates in Federal student aid programs that are authorized under Title IV of the Higher Education Act of 1965. Participating institutions must be legally authorized to operate with the state in which it is located. Title 34 CFR §600.9 requires states to have a "process to review and appropriately act on complaints concerning the institution including enforcing applicable State laws." Title 34 CFR §668.43(b) requires that institutions: "make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution's accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."
To comply with this regulation, Delaware Valley University provides the following information to our prospective and current students. Delaware Valley University makes every effort to resolve student complaints internally, using policies and procedures outlined in the current University catalog or student policy guide. It is expected that students will fully utilize any and all of such administrative procedures to address concerns and/or complaints in as timely a manner as possible. Find below procedures regarding:
- Academic grievance - refer to the University Catalog
- Non-Academic complaints - Refers to incidents of unprofessional behavior and other complaints that are not of an academic grade concern. Contact the Dean for the school appropriate to the source of the complaint, or the Assistant Dean of Student Development.
- Americans with Disabilities Act complaints - Contact the Office of Learning Support Services
- Non-discrimination and harassment complaints - Refer to the University non-discrimination statement
- Title IX complaints - Refer to the Sexual Misconduct Policy
- Family Educational Rights and Privacy Act (FERPA) complaints - refer to FERPA Notification of Student Rights
- Criminal activity and disruptive behavior complaints - Complaints involving matters of a criminal nature or disruptive behavior should be directed to Public Safety at 215.489.4444
- Bias-motivated incidents - Refer to the University Bias Incident Policy
In the unlikely event that an issue cannot be resolved by the University, students may file a complaint with their respective State Licensing Authority. For residential students taking courses on-campus, the Pennsylvania Department of Education - Postsecondary and Adult Education would be the applicable agency. For online students, the state agency would generally correspond with the student's state of residence. These agencies should be contacted only after the student has registered a complaint with the University and has not received a response to the request for resolution. Contact information for all fifty states, the District of Columbia, and U.S. Territories is set forth below.
Unresolved complaints may also be filed with the Middle States Commission on Higher Education, the University's regional accrediting agency, once all other avenues have been exhausted. The link below provides information on its complaint policies and procedures.
Middle States Commission on Higher Education
3624 Market Street, 2nd Floor West
Philadelphia, PA 19104
E-mail: firstname.lastname@example.org Spanish: españolinfo@msche.org
General Link: http://www.msche.org
The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the website is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302.857.3388.
Harry W. Osgood
Higher Education Specialist
Maine Department of Education
Augusta, Maine 04333
New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625
South Dakota- Student complaints go through the Attorney General
Tennessee - click Request for Complaint Review
West Virginia - click on Student Complaint Process