How will I know if I am eligible for a refund?
For information on eligibility for a refund, visit the Refund Eligibility webpage.
How will I receive my refund?
For information on refund methods, visit the Refund Methods webpage.
When will I receive my refund?
For information on the timing of refunds, visit the Refund Timing webpage.
How will I know that my refund is being processed?
For information on refund notifications, visit the Refund Notifications webpage.
May I use financial aid to buy books at the DelVal bookstore?
If you have a pending credit balance for a term, you may be able use all or part of it to purchase Ram Dollars that can be used in the DelVal bookstore to purchase textbooks and supplies. You do not have to wait for the financial aid to be moved out of pending status onto to your account.
- Ram Dollars are not refundable. If you do not wish to spend all of your pending credit balance on Ram Dollars, please pre-price your books at the bookstore (new, used, and rental).
- Before we begin to process your refund, visit the Office of the Bursar and sign a Ram Dollars agreement for the amount that you wish to purchase. If you do not purchase Ram Dollars before your refund has begun to process, you will need to wait for your eRefund or refund check to make your purchases.
To learn more about Ram Dollars, visit our Ram Dollars webpage.
Why is my financial aid still pending?
Financial aid may be in pending status for reasons that include but are not limited to the following.
- Federal Direct Subsidized and/or Direct Unsubsidized loan: Will not be disbursed to the student’s account until the first day of the new term or later, even if the student signed the master promissory note and completed the entrance counseling. There will be an additional delay if the MPN is not signed and the entrance counseling is not completed until after the start of the term.
- Federal Parent PLUS loan: Will not be disbursed to the student’s account until the first day of the new term or later, even if the parent signed the master promissory note and completed the entrance counseling. There will be an additional delay if the MPN is not signed and the entrance counseling is not completed until after the start of the term.
- Private/alternative loan: Will generally not be credited to the student’s account until on or after the first day of the term, even if the loan is approved by the lender and certified by DelVal. There will be a further delay if approval and certification are not completed at least 10 days before the start of the term.
- State grant: Grants from Pennsylvania or other states may be delayed by the state’s budget process.
- Award from outside agency (outside scholarship, vocational rehabilitation award, tuition benefit from parent’s employer): Remains in pending status until after DelVal receives the funds from the agency.
- Endowed scholarship (awarded by DelVal): If scholarship dononr requires a thank-you letter, scholarship remains in pending status until letter is submitted. Financial aid office will email student with contact information for any donor requiring a thank-you letter.
- Aid for student selected for income verification: Will not credit the student’s account until at least 2 weeks after the Office of Financial Aid receives all required documentation. The amount is subject to change and will depend on the results of the verification process.
- Aid for student who is registered part-time: If the student has not obtained approval from the Office of the Registrar for part-time attendance, full-time aid will remain in pending status until after the student becomes registered for 12 or more credits.
For questions about pending financial aid, please contact the Office of Financial Aid at email@example.com or 215.489.2272.
Why is my refund smaller than I expected?
Your refund may be smaller than expected for reasons that include but are not limited to the following.
- DelVal hasn’t received all of your financial aid funds. If you still have pending aid, you may become eligible for an additional refund at a later date.
- You incurred additional charges on your account, such as a distance education fee for an online course or a late payment fee for failure to make acceptable financial arrangements by the term payment deadline.
- Your alternative or PLUS loan funds did not cover as many expenses as you expected. If you or a parent calculated your own loan amount, you might not have accounted for a lender’s loan origination fee, or DelVal might not have been able to certify the amount that you requested. Your bill might have increased since you applied for your loan (for example, if you are assigned to on-campus housing after you receive your fall bill). If you were borrowing for the fall term and did not specify the term to the lender, your loan may have been split between the fall and spring terms. For loan amount issues, please contact the Office of Financial Aid at firstname.lastname@example.org or 215.489.2272.
My parent requested a refund on the PLUS loan application. Will the refund automatically go to my parent?
The answer depends on the dollar amounts of the student's credit balance and total non-PLUS financial aid.
- If the credit balance is less than or equal to the total non-PLUS aid, the refund will be payable to the student unless the student has set up an eRefund account with the parent's banking information.
- If the credit balance is greater than the total non-PLUS aid, and if the parent borrower requested the refund on the PLUS application, then the parent borrower is eligible to receive the portion of the credit balance that exceeds non-PLUS aid.
An eligible parent borrower will be refunded via check and notified by email when the check is available for pickup or mailing. No eRefund will be processed for the parent borrower's portion, even if an eRefund account has been set up in TouchNet.
Will I receive my refund in time to pay my off-campus rent or other outside obligations?
The financial aid refund process requires multiple approvals and the efforts of multiple departments and may take up to two weeks. The timing of your refund may also depend on factors beyond DelVal’s control (see Refund Timing). You should make alternate payment arrangements until your refund becomes available, particularly if you have a financial obligation that is due within the first month of the term.
After I made a payment on my account, my charges decreased and/or my credits increased. My account is now overpaid. Will I receive a refund?
Overpayments are not automatically refunded until the end of the term if the credit balance on your account is less than or equal to the total amount of personal payments. You may request an overpayment refund by emailing email@example.com from your DelVal address. For more information about overpayment refunds, visit our Refund Eligibility and Refund Timing webpages.
Why do I still have a balance on my account after my refund?
Below are some of the reasons why you may have an account balance after you receive a refund.
- Unpaid miscellaneous charges: We are not permitted to credit your financial aid to miscellaneous charges, including but not limited to traffic fines, unreturned rental textbooks, and late payment penalties. You will need to pay for miscellaneous charges separately.
- Unpaid tuition charges for a prior term: In the fall term, you may have unpaid charges from the summer term. Though the total amount of your financial aid may be enough to cover those charges, we are not permitted to credit financial aid from one term to other terms except under very limited circumstances. You will need to pay the charges separately.
- Room and board additions or changes: If you were on a waiting list for on-campus housing; if you move to a higher-priced residence hall; if you request a higher-priced meal plan; or if your housing and meal plan charges increase for some other reason after your refund is processed, you will need to pay back all or a portion of your refund.
- Registration changes: If you add one or more online courses, change to certain equine majors, increase your total registration above 19 credits, or make certain other changes to your registration after your refund is processed, you will need to pay back all or a portion of your refund.
My credit balance is larger than I expected. May I reduce my loan and get a smaller refund?
To reduce the amount of a loan, email the Office of Financial Aid at firstname.lastname@example.org from your DelVal email address. The loan must be adjusted before your refund begins to process. Otherwise, your student account will end up with an unpaid account balance. You will then need to use your refund to pay your student account balance.
I’m going to study abroad next term. Will my refund be available before the start of the term?
Students who plan to study abroad should contact the Office of Financial Aid before they apply to discuss the timing of their refunds.
I lost my refund check, or I kept it so long that it became void. May I request a replacement refund?
Refund checks are valid for 90 days from the date on the check.
- If you misplace your check: Please email email@example.com to request a replacement refund. We will stop payment on the check and review your student account. If you are still entitled to the refund, we will request a replacement refund for you.
- If your refund check has become void: Please write “VOID” on the check, return it to the Office of the Bursar on the second floor of Lasker Hall, and request a replacement refund. We will review your student account. If you are still entitled to the refund, we may be able to process a replacement refund for you.
If you are entitled to a replacement refund, it may take at least two weeks to process.
Any replacement refund will be in the form of an eRefund. To set up a direct deposit eRefund account, log in to TouchNet using your myDelVal credentials and go to the eRefunds tab. If your DelVal login credentials are no longer active, please contact our office and we will request a temporary reactivation so that you will be able to set up an eRefund account.
If you request a check refund rather than an eRefund, DelVal reserves the right to charge a fee for a replacement check.